Refund policy

Returns and Refund Policy

Return Countries - United States & Canada

Our policy is valid for 30 days from the date you receive your order. Unfortunately, we cannot offer a customer refund or exchange after this time, but contact us and we will do our best to make your experience the best possible.

Flame Out wants you to be delighted with your experience with us, so we have made returning or exchanging our products as easy as possible. If you are dissatisfied with our product for any reason, or if your item arrives damaged, you may return or exchange the unused or damaged products up to thirty (30) days from the date that you received an order for a full refund, less shipping and handling costs, according to the following terms. You may also return your product for store credit.

To obtain a refund or exchange, you must return any damaged or unused portion of your order, your return or exchange must be approved, and the return or exchange must be received within thirty (30) days of the date your order was placed. Any item not in its original condition that is damaged or missing parts for reasons not due to any error by Flame Out is not subject to this refund policy. Return shipping and handling costs will be deducted from any amount refunded. You will not be refunded the cost of shipping the products to you.

The following terms apply for all returned or exchanged items:

To initiate a refund, email us at info@flameoutblankets.com or call +1 (413) 570-0016‬ (Monday – Friday from 9:00 AM - 5:00 PM EST). You may also initiate a return by replying to your order confirmation email. You will be given a Return Merchandise Authorization (RMA) number as well as instructions on how to return the order for a full refund of the product price, less shipping and handling costs. We will provide you with a shipping label by email. Please send all items back to us using the label provided.
We cannot process refunds or exchange packages marked “Return to Sender.”
We will not accept the return or exchange unless the product is sealed in its original packaging.
Refunds will be issued to the same credit card or method of payment that was charged when ordering the product.
Send returns to the address provided along with your RMA number. The RMA number must be clearly written on the package that you are sending back. Our shipping department will not accept any packages without an RMA number.
Discounted items and gift cards are final sale and cannot be returned.
You may only exchange products that arrive to you defective or damaged.
If an item was marked as a gift when purchased, it is only eligible for a gift credit upon approved return, and only for the value of your return. Once the gift return is received, a gift certificate will be sent to you.

Definitions
For the purposes of this Return and Refund Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Flame Out, 2248 Broadway #1352, New York, NY 10024, United States

Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
The website refers to flameoutblankets.com, accessible from https://flameoutblankets.com/.

You mean the individual accessing or using the Service, the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Returned products must be sent to the address our Customer Service Team provides along with the provided RMA number.

The address will depend on the region your shipping address is located in.

We are not responsible for lost or stolen items. We recommend sending all returned items using a delivery confirmation system to ensure proper delivery.

After the shipping department receives your return, it generally takes 5-7 business days to process your refund. Once a return is processed, it may take up to 7-10 business days for the return to be posted to your account, depending on your banking institution.